1. On minimum purchase of AED 200/- provides shipping free of charge within Dubai and throughout the rest of UAE with First flight, utilising the 2-3 working day delivery service.
  2. Order below AED 200/- will be charged with Shipping fees of AED 15.00 per order.
  3. Returns are free at any of our stores, AED 15.00 if you use our return label and same will be deducted from your refund amount. The exchange is available only at any OCTAVE stores in UAE within 14 Days of order receipt. For more information, visit Return & Exchange.


We process and ship all our orders 5 days a week, with the exception of Fridays, Saturday and UAE Public Holidays.

For UAE orders, we aim to deliver your order within 2-3 working days; however delays may occur that are outside of Octaves’ control. In the event that this occurs, your order will be delivered within a maximum of 5-6 days.


  1. A signature is required upon the receipt of the shipment.
  2. We insure all packages in transit from to the delivery address against theft and accidental damage. Once the package has been signed for it is no longer insured by
  3. We ship with First Flight for the UAE.
  4. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. is not responsible for any delays caused by customs clearance processes.
  5. reserves the right to add extra charges to the shipping delivery if your location is in a remote area.

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